Questions, answered.

Yes — that's the whole model. There's no shop to drive to. We come to your home, your office, or anywhere else you've arranged parking, anywhere in our service area.

Only our engine bay detailing add-on may need access to an outdoor tap or outlet, and we'll confirm that with you at booking if you select it. Every other service runs off the van, which carries its own water and power.

A Mini Detail runs 2.5 to 3 hours, an Interior Reset 3.5 to 4 hours, and a Full Detail 5 to 6 hours. You don't need to be there the whole time — just at the start and the end.

One standard parking space plus room to walk around the car. A driveway, a garage with the door open, or a marked office space all work fine.

Yes. Carpet shampoo extraction and pet hair removal are part of both the Full Detail and the Interior Reset. Very heavy shedding may need the add-on, which we'll flag before we start rather than after.

Send your address anyway. We regularly take work in San Francisco, Oakland, Berkeley and San Jose depending on distance, order size and how the schedule looks that week.

We take payment on site once the work is done — card, debit, cash or cheque, run through Square. Nothing is charged when you book. Cancelling or rescheduling with at least 24 hours' notice is free. Inside 24 hours, or if we can't get to your vehicle at the time we agreed, there's a flat $50 fee — it covers the drive and the slot we held for you rather than your booking.

We're finishing up our commercial insurance paperwork, so we don't have a certificate to send yet. If that matters for your booking, ask us directly and we'll give you a straight answer.